Our Reviews

John Martin was most helpful and could not have been a better Consultant, he was most helpful with helping us with all the new things on this car.

I was very nervous but John Martin made it a comfortable experience

No bs gets right to business

McKenzie and all employees were very friendly, helpful and prompt!!

Friendly, fast, and knowledgeable.

It was great

My 2020 Silverado 2500 started having an issue Thursday night on my way home. #4 cylinder injector harness issue. It was in low power mode. I dropped it off in the evening without making an appointment. I got a call first thing in the morning and I spoke with the service department. They said they would try to make time for me. Around noon they called and told me the issue. They said 2.5 hours to repair and they had the part in stock. I picked it up Friday after work. Very pleased!

Very friendly. Explained everything well

The service was great but the cashier was sick and I have health issues. Piece of plexiglass to protect the customers would be respectful

Very satisfied except the price.

Listened to concerns and checked them all out. Replaced antenna due to static on radio.

I was extremely pleased with final outcome of replacement of front brakes, rotors and replacement of one caliper.

I took my 2025 Buick Enclave to Graff for its oil change, filter and tire rotation. This the 2nd oil change since we got the car, both at Graff because it is GM and location. When the oil change was being performed, the Adviser (Shawn) told me the Technician (Austin) seen that oil was leaking from somewhere on the engine. A slow leak that never left any oil on our garage floor. The Technician did a great job of finding this leak. The adviser told me they needed some parts and would not be finished today and offered me a loaner. I told him the loaner will be great and that I need the car before the weekend because I will be going on vacation. Later the next day we spoke and he said the car was finished the leak was a plug in the block that was loose and had to remove the alternator to fix the problem. They took care of a problem I didn't even knew I had. (they showed me the oil on the engine and hoses) Provided me with a clean, nice loaner. They had my car finished in time for my vacation, They kept me informed of the progress. I could not of had a better experience. Thank You Graff Chevrolet, Shawn and Austin.

Friendly staff and service was fast.

Got the service done in a timely manner

We had Tires changed, great customer service. Desk lady was super friendly and helpful.

Service writers were amazing very knowledgeable, they were able to get me in on such short notice, the technician that worked on my vehicle (Anthony Anderson) was excellent at diagnosing my vehicles issue and got it repaired within the hour. Highly recommend Anthony Anderson!

Always a great experience for us!!

Everyone in the service deptment was friendly and explained everything to me.

Service work was done. Quick and efficient

Great customer service

excellent experience

Shawn helped me to completely understand what would happen with my issue. He explained all procedures very well and was extremely polite.

They were wonderful! Both Eric and Shawn kept me updated the whole time my vehicle was in service. I will definitely bring my Equinox back for any future issues. They have earned our trust

Staff addressed concerns.

Doug was great to work with every step of the process from start to finish.

All the employees that I came in contact with were happy to see me. Smiling and greeting me. I felt very well liked.

John was alert to possible potential options for my upcoming lease renewal. I liked it. I'm in a new lease. At closing, all were a friendly bunch

John Martin is the best and only reason I keep coming to Graff

Front desk and my technician are awesome!!!

Good

Very friendly, answered all my questions

I was treated very professionally by service associate Makenzie and mechanic tech Anthony. My car was serviced in good time.

Fastest tire rotation and oil change ever!

Went found s truck we liked got everything set up and signed paper a day later

Never had a bad experience with you guys. Dropped my truck off last minute several times and fixed so fast. This time I needed a DEF tank. It was expected to arrive Tuesday and my truck was done before noon.

Trevor was very helpful and patient with all questions. All salesmen were helpful to each other to make sure that we were properly informed

👍

Everyone is so nice

I dropped my truck off in the morning, they let me know the work was done, I went to the dealership, paid, and left with everything I needed.

Great friendly service. Thank you.